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HOW IT WORKS

FAQ

DELIVERY

We're currently offering two drops each week (Tuesday and Thursday).

The cutoff time for Tuesday delivery is 5PM on Sunday. The cutoff time for Friday delivery is 5PM on Tuesday.

Our delivery zone is pretty huge at the moment (Toronto, Vaughan, Richmond Hill, Markham, Aurora, Newmarket, King City, Ajax, Pickering, Oshawa) but check out the Where We Deliver section of our site for full details.

Before you checkout, we'll verify your postal code to make sure you're in our delivery zone. If your postal code doesn't register as being in our delivery area (and you think you are), PLEASE send a note to hello@iqessentials.com so we're able to add it pronto.

There is a minimum delivery charge of $10 for orders within Toronto and varying rates for other delivery zones. Please check out the Where We Deliver section of our site for full details.

Your ESSENTIALS package should be dropped off somewhere in the range of 1PM - 7PMish (though we can't guarantee an exact time or window).

Yes. You'll receive a text when your order's out for delivery.

You don't. All orders are shipped in climate controlled packaging with ice packs that keep our food cold for several hours - which means you don't have to be home when the order arrives. All parcels will be left on your doorstep.

If you live in a building with a doorman or front desk that accepts parcels, your package will be left in your building's designed area. Please ensure this is allowed before ordering as we cannot take responsibility if we are turned away by building managers.

If you're having your ESSENTIALS order delivered to your office, please ensure we're able to get into the building and leave the parcel somewhere secure.

FOOD, COOKING AND EVERYTHING ELSE

It depends on what you've ordered, but if stored properly in a fridge, all of our fresh food should last 3 - 4 days before we encourage that you cook it. Frozen foods (i.e. cookie dough, crumbles, etc.) can last in your freezer for up to six months.

We do our best to be stewards of the environment. We’d ask that you do the same. Everything in your parcel is either reusable or fully recyclable if rinsed and disposed of the right way. Instructions on how to properly dispose of every item are included with your order.

We aren’t offering subscriptions at this time.

All of the food you’ll receive - if not already fully prepared for you - is ready to cook. Just place into your oven, BBQ or stovetop (all dishes are accompanied with detailed instructions) and you’re good to go.

No. Meal kits usually equate to locking you into a subscription (we don’t do that) and a gratuitous amount of individually packaged ingredients that translate to a lot of prep time (and a lot of packaging and waste). That’s not what we’re about. Everything we’re sending you has been cared for and composed so the amount of time spent prepping is minimal and the amount of time spent enjoying other things (like hanging with friends and fam) is maximal.

We’re somewhere in the middle. You know that feeling when you want nothing more than an incredibly high quality home cooked meal but don’t want to settle for take out and don’t have the desire to make it happen yourself? Well that’s what iQ ESSENTIALS is. Balanced meals, crafted by us and fully cooked by you.

We may have...

Our working mantra at ESSENTIALS is getting 5% better every week. Next week, the week after that and the week after that - forever. And that improvement is a direct result of listening to you. Yes, you’re a customer. But you’re also an owner. iQ ESSENTIALS is a reflection of the edits and imagination of the people we serve. So if you have anything interesting you’d like to share - an idea of what can change, edit or add to get better - write us at hello@iqessentials.com so we can get the conversation started.